Frequently Asked Questions
IMPORTANT UPDATE TO PH CAMPS PRICES
To view the updated pricing structure, please click here.
The PH Camps team work tirelessly to make sure all children are actively engaged and having a great time. However, we understand that you may have some questions before or after making your booking with PH Camps.
We have collated the following information which we hope will answer any queries you may have. If we have missed something, please contact us and a member of the PH Camps team who will be happy to help.
When choosing your holiday camp provider, you need to know that the care provided will be of the highest quality and that the staff hold all suitable qualifications. These are just a few thoughts that could be going through your mind.
Unlike some, PH Camps are Ofsted registered. Ofsted visits, and approving any policies/procedures are just a couple of ways Ofsted checks your child will receive the quality of care that you would expect from your provider.
For individual Ofsted registration numbers, please visit our info page.
We understand situations will occur that may cause some delays. If you are heading for the start of the PH Camp day and are running a little late, you can contact the site directly using the mobile numbers on the contact us page.
If you are on your way to pick it up and are running late, please give us a ring and let us know. We do have a late collection policy which you can view by visiting our policies and procedures.
- Packed lunch
- Snacks for break times
- Water bottle
- Coat/Jacket
- Hats/Gloves
- Sun cream/Hat
- Spare clothes
We suggest that children dress in comfortable clothing that is appropriate to the weather and activity they are taking part in. We would encourage children not to wear the best clothing, especially as this may get dirty during arts & crafts or outdoor play.
Children will not need to bring the following:
- Sports equipment – we've got plenty of that!
- Computer games, MP3 players
- Money – unless indicated by the Camp's Co-ordinator
- Valuable watches/jewellery
- Personal toys/games – these could get lost or broken
Yes, as PH Camps are an Ofsted registered provider it means we can accept payment by childcare vouchers or Tax-Free Childcare. To book using childcare vouchers just follow our simple online booking process and select the 'pay by childcare voucher' option on the payment page. A full list of childcare vouchers are available here.
If your childcare voucher company is not listed, don't panic. Contact us and a member of the team will see if we can be of assistance.
Children aged 4-14 can attend all PH Camps Venues. Please note, Children aged 4 must have started school (Year R) before attending a PH Camps Venue.
If your child has a medical condition (e.g. diabetes, serious allergies, epilepsy etc) that we need to be aware of it is essential that you tell us before PH Camps start. When you register your child via the online bookings page, you will see the option to tick for medical conditions, please can we ask that you complete all medical notes with as much detail as possible, to ensure we can best support your child. At registration, you must inform a member of staff about any medication that may be required and you will also need to complete an Administering Medication Form.
All accidents (eg bumps, grazes and stings) will be dealt with by a First Aid trained member of staff. At sign-out, a member of staff will speak to you as we require the accident form to be signed before sending this off to head office. This will make sure that any accidents/injuries are fully communicated to you. If there has been a serious incident or your child has fallen sick you will be contacted by telephone as soon as possible.
At PH Camps we try to reward positive behaviour in the best way we can, to discourage any potential difficult behaviour. We understand that difficult behaviour can occur, and PH Camps will, where possible, deal with small incidents before they escalate. In serious cases or the event of persistent cases of difficult behaviour, you will be contacted by a member of the team and a discussion will take place about how we can best resolve this. If this behaviour is then not resolved and does not change, you will be contacted for how we are going forward with this.
Yes, all of our PH Camps venues are fully insured and include public liability, civil liability and professional indemnity.
PH Camps may need to contact you for various reasons, these could include;
- A serious injury such as a broken or suspicion of a broken bone;
- If your child is unable to participate due to serious illness or a toilet accident;
- If your child is seriously upset about being on camp;
- Bang to head that may result in concussion;
- Any situation resulting in a hospital visit;
- Serious behaviour problem;
- If your child is found not to have brought food/drink.
Due to the nature of the activities, we encourage children to wear suitable clothing and footwear. We cannot guarantee that all lost property will find its way back but we will try our hardest for lost products to be returned. Please make sure all items are clearly labelled for the staff to see.
Standard Day 09:00 – 15:00
Breakfast Club 08:00 – 09:00
Extended Club (no snack) 15:00 – 16:00
Extended Club (with snack) 15:00 – 17:30
The day will consist of many different activities from mainstream sports to arts & crafts to team challenges. For a full breakdown of a typical day at PH Camps, please visit our Holiday Camp day plan page.
We understand that parents can feel a little nervous when sending their child to a camp for the first time. Our caring staff will make sure that you're quickly put at ease and your child is settled in smoothly. We are here to provide you with a high-quality holiday camp, a responsibility we take very seriously. Staff support ever child during their first time at camp by making sure they're familiar with the venue, staff and how the programme works and what they should expect during their day.
Further reassurance is provided through our fantastic staff who quickly get to know your child and their individual needs and interests. Each child will be assigned a bubble leader, during their time at camp. you'll be amazed at how quickly the children settle in and make new friends.
There are activities for everyone and anyone. We offer sports for the sporty children who want to get involved and arts crafts and fun games for the not so sporty. The PH Camps team will make everyone feel welcome and engaged in different activities.
PH Camps operate in almost all holiday periods. We DO NOT run at Christmas and we DO NOT run the 6th week of the summer (Staff CPD training).
Periods we do run are;
- October Half Term
- February Half Term
- Easter Holidays
- May/June Half Term
- Summer Holidays (5 weeks)
For a full breakdown of prices, please visit your venue specific bookings page.
A list of events are here and this will take you through to our booking website.
Yes, Ad-hoc bookings are absolutely fine. We do offer a slightly discounted rate for the full week, however, if you are looking for one day this is also accessible via the bookings page.
No, PH Camps have gone cashless.
If you would like to book the morning of the camp please phone the office number.
If you log in at https://phsports.childcare-online-booking.co.uk/ and go to the “Summary” tab you’ll be able to see all of your booked sessions here. Next to each session, there will be a “Cancel and Credit” option if 24+ hours’ notice has been provided and the session has been paid for. If this option doesn’t show it’s because we haven’t been provided 24+ hours’ notice so credit cannot be offered on this occasion.
Yes, we would need you to inform us before the start of the holiday period. We would then ask you to complete a “Pre-existing injury form”. That will be shared with all staff delivering at that holiday camp venue.
If you require additional information please get in contact